Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our company offers a 1–hour solution guarantee with all our cloud web hosting service packages, which means that each advice question you email will be reacted to in only sixty minutes maximum. Our support team members have been trained to instantly take care of any case and to provide you with relevant guidance on any difficulty that you might have.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is offered by a crew of proficient experts who will be able to reply to your issue in a timely manner. You’ll be able to speak to the support crew by launching a technical support ticket from your Hosting Control Panel or by sending us an e–mail message. On working days, you may also contact us on the telephone or take advantage of the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • We have built–in a wide–ranging knowledge base into the Control Panel that allows you to get beneficial step by step recommendations whenever you want. Each part of the Control Panel possesses its own contextual guide area displaying a selection of how–to content articles. We have also prepared instructional videos to ensure that you get a far better idea of precisely how to perform any presented job.