Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We provide a one–hour response guarantee for any support ticket or email that you send to our client service team. We will swiftly respond to all standard queries and forward right away the issue to our sysadmins if any further assistance is needed. If you order the Managed Services package, we’ll carry out any of the included server management services at a time that has been discussed with you in advance.

  • Top quality support service

  • A Top–Class Support Service

  • We will be available to you 24/7 to reply to any enquiries that you may have with regard to our Hosting Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated hosting server. In case you also need assistance handling server management procedures, have a glance at our Managed Services package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Hosting Control Panel was pre–installed for each dedicated server. Among its functionalities is a very handy integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the how–to articles in addition video versions that demonstrate all the operations that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Hosting Control Panel section.