Help and Support Channels
A 60–minutes Inquiry Reply Guarantee
Each ticket you post to the tech help Department will be replied to within less than 1 hour. The basic problems shall be addressed asap. Nevertheless, if the service request you have sent us requires help from an experienced admin technician, we are going to forward the ticket to him and will inform you about the hold–off.
Expert Customer Assist Service
We’ll be on line for you 24x7x365 to provide information and customer support and also to assist you with any trouble that you could have while controlling your virtual server. We will support all pre–configured software, like your Operating System, server admin panel (based on the VPS type) and the Hosting Control Panel produced 100% by us.
An Intuitive Help Section
An in–depth and routinely updated knowledge base is built into our custom–built Hosting Control Panel. It offers you quick tips about how to execute all the common website supervision duties. The Help area provides comprehensive how–to articles and step by step video lessons. You can reach the Help zone by clicking on the Help or Video buttons in the top right part of each Control Panel section.