24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for our cloud web hosting plans are twenty-four-seven, so you can forget about waiting for a few days in order to get assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. If you already have an account, you'll be able to open a support ticket on top of the other three methods of contact. You'll be able to pick the most suitable way to contact us based on what your location is or what hardware you're using. We can assist you for more or less any webhosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated service that we provide come with 24/7 customer and technical support, which means that no matter what issue you have, you are able to contact us and we'll help you right away. The guaranteed answer time for any e-mail message or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the reply time hardly ever is more than twenty minutes. In addition, we provide phone support with several local numbers internationally and a live chat, so you will be able to get in touch with us and receive additional details about our solutions even if you don't have an account yet. We're able to help you with nearly any question or a problem you have - payment methods, package specs, e-mail setup, hosting account settings, and so on. If you employ our services, you won't ever encounter a situation where you should wait for a day or two to get an issue resolved like you will need to do with numerous other service providers.
24/7 Customer Support in VPS Servers
Using our Linux VPS service, you will not ever need to wait for more than an hour to get support for any kind of problem that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short response time for all of the tickets which you open from your billing Control Panel or e-mail messages that you send to our tech support crew. We have local phone numbers in a number of countries worldwide and a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the different methods of communication, so regardless what your question or issue is, there's always someone to assist you quickly. In case you need help with third-party software, that you cannot set up or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide include 24/7 support via various methods of communication and with a one-hour max response time guarantee. When you want to learn more about the packages or you have any kind of billing or general questions, you're able to call one of the local numbers we have around the globe or you may use our live chat support and consult with a live representative. For strictly tech difficulties which need assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to monitor a particular matter. The response time for them rarely exceeds 30 mins, so you can forget about having to wait for a whole day in order to receive assistance. Our support service is available for all server-related matters, as well as the pre-installed software. If you want help with third-party applications, you may consider adding the Managed Services upgrade that we provide with all of the packages.