Integrated Ticketing System in Cloud Web Hosting
In stark contrast to what you may find with many other web hosting providers, the support ticket system that we use with our cloud web hosting service is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember several sign-on credentials, since you will be able to manage both your tickets and the hosting account itself from one place. So, in case you’ve got a query or bump into a problem, you can contact our technical support staff representatives right away. Our ticketing system comes with an intelligent search mechanism. This means that even if you have submitted numerous tickets over the years, you’ll be able to find the one that you want without any hassle. Additionally, you can check knowledge base guidelines for fixing commonly encountered issues.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated service, was created with the notion that you should be able to manage everything connected to your account from one place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or encounter a complication, you can get in touch with our help desk support team representatives instantly without needing to log in to a totally different interface. You can search through your website files or check a variety of account settings while you open a new ticket or read the response to an old one. If you’ve got loads of tickets and you’d like to find a specific one, you can make use of the smart search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain an answer within the hour irrespective of the essence of your enquiry or problem.