A ticketing system is the most common channel of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to solve an issue that takes some time to investigate or that needs to be escalated to an administrator. Thus, all comments supplied by either side will be kept in the same location in case someone else wants to work on the issue at hand and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you will need to log in and out of at least 2 accounts to execute a particular procedure or to contact the hosting company’s technical support team. If you’d like to administer several domains and each one is hosted in its very own account, you will have to use an even larger number of accounts at the same time. Also, it may take substantial time for the provider to respond to your ticket request.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with many other web hosting providers, the support ticket system that we use with our cloud web hosting service is an essential part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not need to remember several sign-on credentials, since you will be able to manage both your tickets and the hosting account itself from one place. So, in case you’ve got a query or bump into a problem, you can contact our technical support staff representatives right away. Our ticketing system comes with an intelligent search mechanism. This means that even if you have submitted numerous tickets over the years, you’ll be able to find the one that you want without any hassle. Additionally, you can check knowledge base guidelines for fixing commonly encountered issues.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated service, was created with the notion that you should be able to manage everything connected to your account from one place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got a query or encounter a complication, you can get in touch with our help desk support team representatives instantly without needing to log in to a totally different interface. You can search through your website files or check a variety of account settings while you open a new ticket or read the response to an old one. If you’ve got loads of tickets and you’d like to find a specific one, you can make use of the smart search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain an answer within the hour irrespective of the essence of your enquiry or problem.