A live chat is one of the several methods of communication provided by some website hosting suppliers as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something compared to a phone call with an agent. What's more, when the problem that you have requires some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat assistance service absolutely free provided that you have Internet accessibility even when your web hosting supplier is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

As a part of the support services that we offer for all of our cloud web hosting service, we now have live chat support which is available every day, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, considering that we will help you with pretty much anything, ranging from supplying you with basic info on our services if you aren't a client yet and you are considering to purchase one of our packages, to helping you with installing an email account in an e-mail client. Part of the issues are more complicated and time-consuming, and you'll have to take advantage of the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on weekends and holidays. It's one of the best ways to find out more details about our semi-dedicated service if you do not have an account yet or to have an issue resolved if you're a client and our customer support representatives will help you promptly regardless of the time of the day you join the chat. In case you are unsure which plan is more suitable for your web sites, in case you need advice whether you need a specific upgrade and how to obtain it or if you've got problems installing an e-mail account on your PC, you'll be able to get in touch with us and we'll supply you with the required details in a timely manner. The live chat is accessible even after our telephone lines are off for the day, which means that when you have an account here, you can be sure that you will always find instant assistance with any question or issue that pops up.