Should you ever experience a problem with your website and be unable to solve it on your own, ask the web hosting company’s help desk team to assist you to bring the site back online. A quick solution would be the most favorable scenario, but many hosting companies reply within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if your problem can be solved quickly, your site may not function satisfactorily or it may not be available at all for a lengthy period, so you may lose prospective customers since it’s very unlikely that anybody will be willing to come back to an inoperative site. Having said that, you have to make sure not only that you can touch base with your web hosting company, but also that they can answer and assist you in a timely fashion. If a software application update does not proceed as planned or if you delete something unintendedly, for instance, the site should be restored promptly so as to prevent lengthened unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can forget about waiting for hours and hours on end, or even a whole day, to receive a reply to a customer support ticket or an e-mail. Regardless of when you contact us, we’ll get back to you within maximum 1 hour with any technical and sales inquiries that you may have. In fact, our actual response time almost never surpasses 20 to 30 minutes. As we’re working day and night, you will always receive support in a well-timed fashion and we know how important that is in the electronic world. Soon after you contact us, we will answer your questions. In case you face any technical challenge, we’ll take care of it on your behalf, or we’ll supply you with all the necessary information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our incredibly fast support service. You will obtain an answer to any support ticket opened through the web hosting Control Panel or e-mail sent to our technical and customer support team in less than sixty minutes. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes significantly less time to investigate and sort out a problem. We’ll give you more info if the solution entails something that should be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be exactly the same and considering the fact that our support staff will be at your disposal 24-7, you will receive timely help for virtually any billing, technical or general issue no matter what time of day or night it is.